Useful Information
24-hour Credit or Debit Card needs including:
Lost/stolen card
Card not working
1-866-820-6317
Re-pin First Source Visa Credit Card:
1-888-886-0083
Re-pin First Source Visa Debit Card:
1-866-985-2273
24-hour Activate/Block First Source Visa Debit Card:
315-735-TALK (8255)
Change of Address:
315-735-8571 or stop into any branch to request change of address form
Notarized signature required
Online Banking Supported Browsers:
Full list here
To Order Checks:
Sign into online banking, select Order Checks Widget
Follow the prompts to place your order
By Phone: Call our Member Care Center at 315-735-8571 during hours of operation
In Person: Stop into any branch during hours of operation
To Close an Account:
Mail a letter of request or stop into any branch
Notarized signature required
2025 Closed dates:
New Year's Day 1/1
Martin Luther King Jr. Day 1/20
Presidents' Day 2/17
Memorial Day Weekend 5/24 - 5/26
Juneteenth 6/19
Independence Day Weekend 7/4 - 7/5
Labor Day Weekend 8/30 - 9/1
Columbus & Indigenous People's Day 10/13
Veterans' Day 11/11
Thanksgiving 11/27 & 11/28
Christmas Eve 12/24 (Closing at 12:00 noon)
Christmas Day 12/25
New Year's Eve 12/31 (Closing at 3:00 p.m.)
Routing Number:
221380790
Reminder: your account number is your full 14 digits not just your 5 or 6 digit member number
Mailing Address:
4451 Commercial Drive, New Hartford, NY 13413